Studio Policies & Information
Parking
There is plenty of parking but it can be a little tricky to figure out which spots are safe to park in so please keep reading to find out so you don't risk getting your car towed. We are lucky enough to have been welcomed into the Hayward Carriage House by the owners of Oz N Bones restaurant. Please do not park in front of the restaurant as those few parking spots are reserved for the restaurant only. Along the beginning portion of the side fence you will also see parking labeled for Skyview only. Please do not park in those spots as those are not part of the property we are located on and you may be towed. You will find parking along the back portion of the side fence, anywhere in the back of the building, and there is plenty of parking along the street. Thank you for respecting the designations for these spaces.
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Behavior Policy
ALL people are welcome at The Color House. Art is for everyone and it brings people together. We consider our space a retreat and a place of peace and respect for all people and things. We kindly ask that all people who enter this space enter with peace and respect also. Please use art tools and materials in the way they were intended to be used, clean your space after you are finished working, and treat others kindly.
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Liability
The Color House is not responsible or liable for breakage, damage, or mistakes for all projects/orders/products once they (pottery, canvas, craft, or product) leave our studio.
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Although all care will be taken with your finished pieces, accidents happen and clay can be fragile at all stages and break. If your paint your own pottery piece is damaged while in our care, you can choose to either remake your piece or accept a refund for the piece damaged. The Color House cannot offer any guarantees or refunds when it comes to damage on hand-built and wheel thrown ceramic pieces as their structural integrity is almost entirely dependent on the quality of the build which is the responsibility of the artist.
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Kiln Firing
The Color House is not responsible for pieces that break and/or crack during the firing process. A lot of variables can contribute to pieces breaking/cracking and this is always a risk when creating ceramic art. Although all care will be taken with your pieces, accidents happen and clay can be fragile at all stages and break. The Color House cannot offer any guarantees or refunds when it comes to damage on hand-built and wheel thrown pottery pieces as their structural integrity is almost entirely dependent on the quality of the build which is the responsibility of the artist.
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Hand-built pieces cannot be fired in our kiln if they exceed 14" wide x 14" deep x 9" high as anything larger than this will not fit within our kiln shelving. The Color House has the right to refuse to fire any piece that they consider a risk. This may include pieces that are not within the size constraints, clay too thick, too thin, too fragile or intricate to transport, too damp, glaze on bottom of piece, no name, or any other characteristic that is not favorable for a kiln firing. Please talk to us about your piece if you are unsure.
Materials
Please ask before bringing in outside art materials as it is important that we regulate what materials are being used in our space. This is especially important when it comes to clay and glazes as different clays and glazes require different firing schedules and a mix up can ruin our kiln. Feel free to ask us about any supply or material that you are interested in using that we do not have.
Fired Ceramic Pick Up
There is a 21 day turnaround time on all kiln fired paint your own pottery pieces. Customers will be contacted via email or phone when their piece(s) are ready for pick-up. If it's already been 21 days, feel free to stop by the studio to see if your piece is ready.
Fired pieces can be picked up at the studio. You have 60 days after finishing your piece to pick it up after which it will be either repurposed, sold, or donated. No refunds are issued for pieces that are not picked up.
For items made with wet clay, the turn around time is greater since it needs extra time to fully dry out and become bone dry. Timing will depend on the piece itself and the firing schedule.
Unfinished Pottery Policy
Painters who do not finish their piece in studio can take their item home to return at a later date and complete in studio. The Color House cannot hold your unfinished project in the studio. Once your piece(s) leaves our studio, we are not responsible or liable for any breakage or damage.
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Pet Policy
We LOVE animals (you'll even find a whole section of dog themed items in our shop!) Being connected to a restaurant, we ask that pets do not enter with the exception of required service animals. Thanks for understanding.
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